Shipping policy

Shipping Policy

Last updated: August 19, 2026

At Sellvexo, we aim to process and deliver your order as quickly and reliably as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive shipping information and tracking details where available.

Delivery Times

Estimated delivery times may vary depending on your delivery location and the shipping service selected at checkout.

Please note that delivery estimates are not guaranteed and may be affected by circumstances outside our control, including carrier delays, weather, customs processing, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer promotional free shipping or other delivery offers. Any applicable offer will be clearly displayed on our website.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the tracking information to become active after the carrier receives the package.

Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us using the contact information provided on our website.

We will work with the relevant shipping carrier to investigate the delivery status.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product. We will review the matter and determine the appropriate resolution.

International Shipping

If international shipping is available, additional customs duties, taxes, or import charges may apply depending on the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact us through the contact information provided on our website.

Sellvexo reserves the right to update this Shipping Policy from time to time. Any changes will be posted on this page.